GENERAL TERMS AND CONDITIONS

Article 1: “Our services”

Babeloo.es is an Internet domain and a registered trade mark belonging to Babeloo International S.L., C.I.F. B 64101819, registered in the Barcelona Register of Companiess, volume 38317 – folio 10, page Nº B-321.567, registration 1ª  1ª, located in Santaló, 161 - AT-2º, 08021  Barcelona.
Our webpage, www.babeloo.es, is a source of useful, up-to-date and simple to follow information about guest houses, hotels and apartments with character (hereinafter designated: “accommodation”), and offers you the facility to book accommodation online or through our customer helpline.
It is important that you read and understand these terms and conditions before using our services. By visiting our site or making use of our services, you are legally bound to accept these terms and conditions and any alterations that may be made to them over time.

Our company (hereinafter designated: “Babeloo”) acts as a mere intermediary between the users of our webpage and the destinations associated with our services, and therefore we do not maintain, and have no intention of maintaining, any contractual relationship deriving from your booking. When you make use of our services in order to make a booking, a contract is established directly between you and the accommodation in question, furthermore we have no control over the quality of service or the contractual obligations of the accommodation. We cannot therefore be held responsible under any circumstances for any disputes that may arise between you and the accommodation in questions concerning their obligations, quality of services, fixtures and fittings and so on.
The contract is between you and the accommodation, in consequence any complaints or reclamations must be addressed directly to the accommodation.

The information content of our web-page is supplied and up-dated from time to time by the accommodation providers and the web-page itself is put at your disposal free of charge.
Although we do our utmost to ensure that the information is correct, we cannot guarantee its truth or accuracy, neither can we guarantee that access to our web-page will be permanently free from interference or interruptions .  These terms and conditions have been translated into several languages but in case of any conflict, the original in Spanish takes precedence over all translations.

Making use of the services accessed via the web-page Babeloo.es implies the explicit acceptance of the following general terms and conditions:

1) The user declares that he/she is an adult (over 18 years old) and possesses the legal capacity to enter into a contract for services offered by accommodation providers on the Babeloo.es web-page, and thereby declares that he/she understands and accepts to be bound by all the terms and conditions listed here.
2) The procedure to be followed in order to make a booking for accommodation is the procedure explained in detail in clause 2, 3 and 4.
3) All the bookings accepted by Babeloo are subject to the individual terms and conditions appertaining to each one of the accommodation providers, and in the absence of such terms and conditions the booking shall be subject to the terms and conditions contained in clauses 5, 6 and 7.

Clause 2: Request

We use the term ‘request’ to refer to the three different ways in which accommodation can be booked through our web-page:
-firstly, the booking can be made through an online system in the case of accommodation providers offering this option, which will provide the availability of the accommodation, the rates and a booking facility in real time;
-secondly, you can ask for information about the accommodation by filling in the form to obtain data on one or more units of accommodation;
-and thirdly by e-mail (info@babeloo.es), or by calling the Babeloo ‘telephone helpline’: 902 109 124 (from Spain) or 0034 93 200 81 83 (from outside Spain).

Article 3: Availability and bookings

The booking system depends on the way the booking request is made:

3.1 If the booking is made online we will ask you to provide details of your credit card, including the credit card number and the expiry date. Once you have confirmed your booking, we will charge a deposit of 30% of the total cost to your credit card. The amount (in Euros) to be charged will be clearly stated during the booking process.
We accept the following credit cards: Visa and Eurocard/MasterCard as well as other credit cards whose names may be posted on our web-page.
Babeloo.es. will under no circumstances be held responsible for the rates of exchange applied by the processing banks.
The balance of the agreed cost of the accommodation booked, plus any additional costs incurred during your stay in your chosen destination, should be paid on the spot at your destination.
Once the pre-payment has been effected, Babeloo will send immediate confirmation by e-mail to you and to the accommodation provider, indicating name and accommodation details, booking details, the amount prepaid and the balance outstanding to be paid on the spot during your stay in the accommodation.

3.2 If the booking request was made offline via e-mail or by a telephone call, Babeloo will proceed to check the availability of the accommodation requested and the rates. You will receive an e-mail with details of the accommodation selected and of the procedure to be followed to confirm the booking.
The rates quoted are currently valid and include TVA and any other taxes that may be applicable, with the exception of typographical errors.. Once a confirmation of availability has been issued, Babeloo will make a pre-reservation (valid for 2 days) for the accommodation while waiting to receive your confirmation.  
If you request one or more units of accommodation that are not available on the dates indicated, you will receive information on accommodation with similar characteristics that is available on the dates requested.
If you are interested in any of these units of accommodation, you should proceed with the reservation of the accommodation.
In order to make the reservation, you must make a prepayment of 30% of the total cost of the reservation, as a deposit. The balance of the cost of the accommodation chosen, plus any additional costs incurred during your stay, must be settled when you are in your accommodation.
Once you have effected the pre-payment, Babeloo will immediately send you and your chosen accommodation a confirmation by e-mail showing the name of the accommodation and dates reserved, reservation details, the deposit paid and the balance to be paid during the stay in the accommodation.

3.3 Our services are put at your disposal free of charge. In case of technical incidents and/or ‘force majeur’ Babeloo reserves the right to cancel the booking, informing you of the cancellation by e-mail and returning the deposit that has been pre-paid.

Clause 4: Alterations to bookings

In order to alter your booking, you can contact the Babeloo reservations department by sending an e-mail to info@babeloo.es attaching a copy of the confirmation e-mail.
Alterations to a confirmed reservation (once the deposit had been paid) will have e cost of 15€.
Babeloo will make all possible efforts to realize the desired modifications provided that the accomadations has availability and reserving the right to accept or not the changes and charging the possible differences in prices.

Article 5:  Cancelations

In order to cancel a booking, the client should send an e-mail to info@babeloo.es requesting a cancellation, with the confirmation message from Babeloo attached.

All bookings accepted by Babeloo are subject to the particular cancellation conditions imposed by the accommodation in question, as explained in the accommodation information.
If there are no particular cancellations imposed by the accommodation chosen, then Babeloo will apply the following default conditions:
- If a booking is cancelled more than 27 days before the arrival date, your deposit will be returned to you minus minus 5% of the entire cost of the booking to cover cancellation charges.
- If a booking is cancelled more than seven days in advance of arrival (but less than one month before) your deposit will be returned to you minus 30% of the entire cost of the booking.

- If a booking is cancelled seven days in advance of arrival or less, your deposit will be returned to you minus 50% of the entire cost of the booking.
- If the client fails to arrive without having previously cancelled his or her booking (“no show”), he/she will be charged the full 100% of the total cost of the booking.

Article 6: Check in and check out times

The owners of the individual accommodations decide their own check in and check out times. In general, check in times will be 2.00 pm and check out times will be 12 o’clock midday. Nevertheless we would ask you to leave your accommodation between 10 and 11.oo am on your last day in order to allow time to prepare rooms for the next guests.

Articule 7:  Your stay

If you have rented a whole house or apartment then you may be required to pay an additional cash sum (unless the owner accepts payment by credit card) direct to the owner both as a deposit against damage and to cover cleaning costs.

Apartments and whole houses are prepared in advance of your arrival and are delivered to you in perfect condition and fully equipped as described. If you feel that your accommodation lacks some item of equipment as promised or if a piece of equipment does not work correctly, you must communicate the failure immediately on arrival or at the latest the following day. Unless such complaints are made on arrival, we cannot accept any complaints, and may charge such malfunctions as damage caused to the equipment in question. In reference to this point, the guest will be held responsible for malfunctions, damage and breakages occurring during the let (the owner will choose whether compensation for malfunctions, damage and breakages should be by means of replacement or repair).
All accommodation on the Babeloo web is accompanied by an inventory of the goods and their condition, for you to consult.

On departure, the owner will come to the accommodation to check the condition of the accommodation and to retrieve the keys, returning the additional cash deposit always providing the accommodation is returned to the owner in perfect condition.

Articule 8:  Intellectual and industrial property.

All the content, brands, logos, drawings, photographs etc. appearing on the Babeloo web, are protected by intellectual and industrial property rights and these rights are exclusively reserved by Babeloo or, if applicable, by the persons or companies named as authors or holders of such rights. Any violation of these rights will be pursued in accordance with current legislation. All reproduction, exploitation, distribution, alteration or public broadcasting in any medium for whatever reason apart from for legitimate purposes of information and bookings the service on offer by genuine users of any part of the content of the Babeloo web is therefore forbidden. In any case Babeloo’s prior consent in writing is needed.

Unauthorized use by third parties of this intellectual property will entail criminal and/or civil liabilities in law. Babeloo will not be held responsible for infractions by the webpage user, affecting the rights of third parties.

Article 9: Data protection

When you enter into a contract via the webpage, whether by e-mail or by use of the contact form, the personal data we collect will be used exclusively for the services requested by the user and to charge for these services.

The data that the user dispatches via the Babeloo web or the information is protected by the most modern electronic security techniques on the network. The data supplied and stored in our databases are also protected by security systems that deny access to the data to unauthorized third parties. Babeloo does its utmost to use the most up-to-date systems to maintain the performance of its security system.

In accordance with the Spanish Ley Orgánica 15/1999, of December 13th covering the Protection of Personal Data (LOPD in Spanish), we inform you that personal data provided by Babeloo.es users when making a booking or a registration will be subject to automated  processing and will be incorporated in automated files registered with the Registro General de Protección de Datos de la Agencia Española de Protección e Datos (= the Spanish Data Protection Agency’s General Register of Data Protection). The holder with responsibility for the automated files  is Babeloo with head offices on Via Augusta 236 ,6ª A, 08021  Barcelona.

Article 10 : Jurisdiction 

The parties to this contract renounce their own areas of jurisdiction if possible, and agree to be bound by the Courts and Tribunals of Barcelona. The law applied to all cases will be Spanish law.

Responsable of the website  www.babeloo.es

Babeloo International S.L.
info@babeloo.com

CIF B-64101819

Tel. +34 932 008 183
Santaló, 161 - AT-2º
08021 - Barcelona - Spain